Streamlined Troubleshooting and Expert Assistance for Your IM30 Terminal
IM30 Quick FAQ
How to connect IM30 to wifi?
To connect the IM30 terminal to Wi-Fi, follow these steps:
Access the terminal's main screen by touching the Home icon.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
On the Settings page, in the Wireless & networks section, touch Wi-Fi.
If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
From the list of available networks, touch the name of the network you want to connect to.
Enter the password for the selected network and touch CONNECT.
After the terminal displays Connected for the selected network, touch the Back icon to return to the Settings page.
How to connect IM30 to ethernet?
To connect the IM30 terminal to an Ethernet network, follow these steps:
Ensure your network cable is connected in the red Ethernet adapter on the multi-function cable and make sure the other end of the network cable is connected to a network jack or hub.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
On the Settings page, touch Network & Internet.
On the Network & internet page, touch Ethernet.
If Ethernet is Off, touch the toggle to turn it on.
After you toggle Ethernet to On (or if Ethernet is already on), the connected network settings appear.
If necessary, you can change the network connection parameters manually by scrolling to the bottom and touching Ethernet Configuration to select and configure the Connection Type.
IMPORTANT! Changing the network connection parameters incorrectly will prevent the terminal from communicating with the payment processing server.
How do I confirm the terminal is set to unattended mode??
To confirm that the terminal is operating in unattended mode, follow these steps:
Close any open applications:
To close the PayFacto payment application, touch the Exit icon.
To close the Gateway PayFacto application, press and hold the Welcome / Bonjour text for five (5) seconds, enter the Merchant password, touch OK, and then touch Exit Application.
On the terminal’s main screen, touch the PayFacto icon to start the payment application.
Touch the Action button on the main screen.
Touch Settings.
Enter the Merchant password and touch OK.
Touch Host Options.
Touch Process parameters download.
Touch OK to confirm the host download.
After the download completes successfully, there are two possible results:
The application’s screen displays Welcome/Bonjour and Unattended terminal, indicating the terminal is correctly configured in unattended mode.
The application’s number pad appears, which indicates that the terminal is not configured for unattended mode.