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Secure Payment Application & Payment Platform Migration
Frequently Ask Questions
Will I need to replace my current physical terminals to migrate to the new platform?
There is no requirement to replace your current physical terminals. Merchants utilizing incompatible devices were promptly informed and their terminals were replaced in advance of the migration.
Please note if you are still working with a non-android device, the payment terminal will no longer be supported once the new platform is launched.
To replace your payment terminal, fill out and submit the following form: END OF LIFE TERMINAL REPLACEMENT FORM. Once we have processed your request, we will send you your replacement terminal(s)..
What triggers the transaction redirection to the new platform?
Your terminal will automatically receive a new application that will automatically redirect all transactions to the new platform.
Where is the application located in the terminal?
The application can be found in the main menu of the Android terminal.
What is the logo for the new Secure Payment Application?
Previous PayFacto Payment Application logo:
New Secure Payment Application logo:
Can both the previous PayFacto Payment Application and the new Secure Payment Application run at the same time on a terminal?
No, once installed, the old Payment Application cannot be reinstalled as the merchant is now processing on a new platform.
Do the merchants need to reactivate the terminal after new Secure Payment Application installation?
No, the terminal will automatically be activated upon the new application push.
Where can I find the new Secure Payment Application user guide and what are the major differences between the previous PayFacto Payment Application and the new Secure Payment Application?
Secure Payment Application – Standalone Payment Module
How can I know if the merchant is using the Payfacto Payment Application or the new Secure Payment Application?
- By looking at the application logo on the terminal main screen.
- By calling PayFacto support line at 1-888-800-6622.
- By referring to the list sent by PayFacto to the agent with migration details.
Can I decide to migrate a merchant from the previous PayFacto Payment Application to the new Secure Payment Application by myself?
No, you should never upgrade a terminal from the previous PayFacto Payment Application to the new Secure Payment Application without PayFacto previous approval. The use of the new Secure Payment Application requires PayFacto to make updates to our systems prior to the application push. PayFacto will control the migration criteria and define the migration timings.
Why are Discover transactions declined on the new platform?
Discover is not supported on the new platform.
How can I know the admin and merchant password for my terminal?
Payfacto has retained all terminal specific configuration automatically and applied them to the new Secure Payment Application
Is there a change in the communication link between the previous PayFacto Payment Application and the new Secure Payment Application?
The merchant must whitelist the following DNS/IPs in their firewall prior to the migration.
It is important to not remove the old addresses from the whitelisting until the merchant is fully migrated.
New DNS/IPs for the terminal communication with the payment platform for authorization:
ca.api.terminal.payfacto.cloud:443
52.223.14.238
35.71.131.107
Old DNS/IPs for the terminal communication with the payment platform for authorization:
terminal.payfacto.cloud:5085
3.97.232.143
3.99.104.57
35.183.56.235
How can I ensure a seamless transition to the new platform?
We have taken measures to limit the changes required on your end. Your existing terminals can be used with the new platform, minimizing disruption to your operations. Any further impacts will be communicated in the upcoming weeks.
Will there be any impact to my daily operations during the migration?
Yes, the impacts will be communicated in a subsequent notification. You are encouraged to maintain your current terminals and carry out transactions as usual. Should you require any further assistance or clarification, please do not hesitate to reach out to our support team at support@payfacto.com or 1-888-800-6622.
How do I access the new platform?
There is no requirement to access a new user portal; merchants are encouraged to continue utilizing the established PayFacto merchant portal. Our team will execute an update of the Payment Application on your terminal as per the agreed-upon schedule. This operation will seamlessly transition the processing from the former platform to the new platform.
Is training provided for using the new platform?
Yes, we will offer training resources and guides to help you navigate and utilize the new Android Secure Payment Application.
Can I expect any downtime during the migration?
While we have implemented measures to mitigate downtime during the migration process, it is important to note that a brief one-hour downtime will be required the night of the migration. The date and time will be communicated, ensuring a minimum of two weeks’ notice before the scheduled activities.
What if I encounter issues or have questions after migrating?
Our customer and technical support teams are available to assist you with any issues or questions that may arise after migrating to the new platform. You can reach out to us through our dedicated support channels.
When will the migration to the new platform take place?
The transition to the new PayFacto Payment Platform is slated for implementation between August 22nd and November 30th, 2023. PayFacto will methodically group merchants into cohorts, taking into consideration the specific products and services they currently utilize and available products and features of the new platform.
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