PayFacto, a well-rounded fintech institution providing payment processing solutions to merchants, as well as high quality fully integrated software solutions for the hospitality industry is growing quickly and executing on an ambitious transformation to maintain its leadership in a fast-paced business environment. Our team is known for exceptional payments experience, strong vision, problem solving and going above and beyond for our clients.
PayFacto is growing and we are looking for a Technical Support Agent to join our team. If you have excellent people skills, are technical capable, take pride in your work, and want your future to be limited only by the amount of effort you are willing to give to your career, then we have a great opportunity for you.
Reporting to the Customer Support Supervisor the successful applicant will be responsible for the ongoing support and maintenance for PayFacto customers and products. As a Technical Support Agent, you will act as the first point of contact for customers providing exemplary customer service and expert technical support.
Essential Experience, Knowledge, Skills and Abilities:
**You must be available to work evenings and weekends for this position**