Operations Agent

Job description


PayFacto, a well-rounded fintech institution providing payment processing solutions to merchants, is growing quickly and executing on an ambitious transformation to maintain its leadership in a fast pace business environment.  Our team is known for providing an exceptional payments experience, strong vision, problem solving and going above and beyond for our clients.

Working from our Nun’s Island office and reporting to the Director of Operations, the Operations Agent will take part in the day to day activities with regards to the payment systems operations and support processes.

In your role you will be responsible for :


  • Perform merchant account setup configurations and modifications and follow up with necessary departments or merchants depending on the inquiry;
  • Prepare and evaluate financial reconciliations and reporting;
  • Undertake investigations escalated by the merchant services team
  • Support the team with the process design, the mapping of processes and maintaining key procedures;
  • With the growth of the department; project management, tracking and reporting on key activities and projects will be supported through teamwork;
  • Work closely with other departments, external partners to respond to both internal and external inquiries, provide updates and quickly resolve issues.


Essential Experience, Knowledge, Skills and Abilities:


  • You have College or University level education or equivalent training and experience;
  • You are client-focused, task-oriented, with an exceptional eye for detail;
  • You demonstrate a strong work ethic necessary to succeed in a fast-moving, competitive and results-driven environment;
  • You are a solid team player with excellent interpersonal and communication skills;
  • You enjoy multi-tasking and can work well under pressure.
  • You are proficient in MS Office;
  • You are proficient to advanced in MS Excel;
  • Excellent verbal and written communication skills;
  • You are bilingual English/French, both written and spoken.

We invite you to please submit your cv

We thank all applicant for their interest; however, only those under consideration will be contacted.